Privacy
Updated 09/11/2026
This page explains what Genva Mediations Group collects, why, where it is kept and who sees it. To ask about your information, use the privacy request form or email privacy@genvamediationgroup.com.au.
What we collect
- Your name and how to reach you.
- What you tell us about your dispute, and the documents you choose to send: receipts, contracts, emails, messages and photos.
- Details of the other party, such as a business name and its contact details.
- Notes we make while working on your matter.
We don’t need ID documents, card numbers or bank account details. Please don’t send them.
Why we collect it
Only to prepare and run your matter: building your timeline, matching your facts to the public rules, drafting letters, arranging a mediation, or referring you to a lawyer when you ask. We don’t sell your information or use it for advertising.
Where it is kept
Email and case documents are kept in our Microsoft 365 business account, in folders only our team can open. We send you a private upload link rather than asking for documents by email where we can.
Forms on this website
- What you type into a form is sent straight to the matching inbox in our Microsoft 365 account. The website itself doesn’t keep a copy.
- The website keeps a short technical log for each message: its reference number, the time, which form was used and whether it was sent. It doesn’t log your name, email or message.
- To stop spam, the website keeps a scrambled version of your IP address for up to two days. It can’t be turned back into your address.
- While you type, your browser keeps a draft so you don’t lose it if the page reloads. The draft stays on your device and is cleared when you close the tab or send the form.
Who sees it
- Our team, and Microsoft as our email and document provider.
- The other party, only the parts you agree to, and only after you have seen what will be sent.
- Midwinter Partners or another law firm, only if you ask us to refer your matter.
- A mediator, if you ask for mediation. If we prepared your case, the mediator is someone else.
- Anyone the law requires us to tell.
LexiSphere and AI
The reply checker on our home page runs in your browser. What you paste into it isn’t sent to us or anyone else.
When the full LexiSphere workspace opens, this page will say which AI provider it uses, what it sends, and how to switch AI features off. Anything LexiSphere drafts is a draft for you to check.
This website
The site sets no cookies, runs no analytics and loads nothing from other websites. Our web host keeps standard server logs, such as IP addresses and the pages requested, to keep the site secure.
How long we keep it
For as long as your matter is open, and then for up to seven years in case questions come back, unless you ask us to delete it sooner and the law allows. When it is no longer needed, we delete it.
Your choices
- Ask what we hold about you, and for a copy.
- Ask us to correct it.
- Ask us to delete it, once nothing requires us to keep it.
Use the form below or email privacy@genvamediationgroup.com.au. We’ll reply within 30 days.
Complaints
Tell us first and we’ll try to put it right. If you aren’t satisfied, you can complain to the Office of the Australian Information Commissioner.
Make a privacy request
This goes to privacy@genvamediationgroup.com.au. We may ask you to confirm who you are before we act on it.